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专访顺存科技:以箱子为单位,提供一站式的个人云仓服务

行业·工具类

详情介绍

“在25㎡的小房间里,堆满了过季的衣服、闲置的行李箱、不舍得扔掉看过的书,居住空间真的太有限,房间动不动就变得混乱,生活越来越压抑。”

 

  这样的声音,在存存的客户中经常能听到。这也是很多都市家庭正面临的烦恼。

 

  近年来,伴随着共享经济的风潮,兴起于60年代末美国的迷你仓开始在国内流行,越来越多人选择将家中的闲置物品转移到迷你仓存放。

 

  迷你仓也叫自存仓、私人仓储,与传统的仓库区别,个人迷你仓可提供少量、小件的精细化存储服务,个人用户可以根据存储物品的大小、数量选择存储的空间的大小,大到是十几个立方的仓储间,小到一个纸箱大小的仓储格。在云计算、人工智能的赋能下,仓储服务也在走向数智化,并出现了一批个人云仓服务平台。

 

  创办于2019年的顺存科技,开发并运营上门储物服务平台——存存App。创始人兼CEO丁翰将存存定位为B2C上门按需仓储服务商,为个人用提供云仓服务,通过优化对个人物品的管理来让生活更简单,更有质量。

 

  01.迷你仓升级,存存打造一站式个人云仓服务模式

 

  一直在日本生活的丁翰,在2019年回到上海开始自主创业。谈及创业的缘由,他的话题始终围绕着家庭。

 

  “我当时的想法是,我可以为我的女儿,为我们的下一代做什么。当我回到上海时,看到亲戚朋友的家里堆填得乱糟糟的,我就在思考,会不会我们把家的功能太集中化了,家应该是生活的地方,而非储物间这样的一个功能性空间,很多当下非必要的物品其实可以放到第二个地方去,让家回归生活空间。”

 

  秉承这个想法,丁翰选择从个人云仓的需求切入,基于坐落在上海自营仓库,组建了一支涵盖技术开发、揽收、仓管、运维等方面的专业管理团队,同年完成存存App的开发上线,主要针对个人用户提供一站式的上门取件云仓服务。

 

  存存的服务以箱子为单位提供,顾客只需通过App即可一键预约上门取件,价格透明,还可以选择性地取回物品到特定地址,也可根据物品来进行相应洗衣维护等增值服务。

 

  存存的仓储条件由前ヤマト運輸资深日本仓储专家团队打造,采用日本的严苛标准,设有24小时监视摄像,严格专人指纹/门卡进出管理,常年温度控制在10°C~30°C,湿度40%~50%,防虫防蛀处理。现场人员均经过存存品类专家统一培训,可以提供专业的日式收纳、保养服务。

 

  目前,存存服务范围已覆盖上海市区为主的大部分区域。App上线至今,已有数万用户积累,当中女性用户占比90%。除了服务普通个人用户,存存于2020年7月上线企业版服务,为中小企业提供灵活的租赁解决方案。

 

  02.个人云仓做数智化升级,存存的云上实践分享

 

  用户可以通过存存App查看已存入的物品,并能够在线指定取回某件物品,同时可以通过App查看仓库的温度、湿度等现状。方便用户的同时,对运营工作来说有着不少的压力。

 

  个人云仓的需求零碎、使用场景复杂,具有非标化的特点。大部分用户从存放一箱衣服开始使用存存App,随着用户量增长,需求也开始多元化,包括搬家物品的短期存放、过季用品的季节性存储、纪念藏品的摆放等。物品数量也从一件到十几件不等。

 

  市面上常见的迷你仓,大部分通过将大型仓库分割成若干间小仓库再出租,可选仓型一般从1㎡起步。而存存以箱子为单位,服务精准到单件物品,相对于仓库隔间类型的迷你仓来说,在仓管环节对精细化的要求会进一步提升。

 

  当用户的规模不断扩大,存进来的物品数量、种类不一,如果还依赖传统的人工管理方式,难免造成工作效率低下,甚至出现物品丢失或损耗问题。存存很早就已经开始关注到这个问题。

 

  如何有效且高效地将服务精准到单个物品?丁翰选择数智化管理方式,将个人仓进行“上云”管理。

 

  存存基于阿里云的云基础产品以及云基础设施,针对个人云仓的使用特点,打造了一个数智化管理系统,系统包含了面向C端用户的App端、面向企业用户的Web端,以及打通仓库安保系统的管理后台。

 

  阿里云的云服务器ECS免去了企业采购IT硬件的前期准备,使存存这样的中小企业可以像使用水、电、天然气等公共资源一样,便捷、高效地使用服务器,实现计算资源的即开即用和弹性伸缩。

 

  此外,阿里云还为云仓储等非标化、有弹性IT需求的行业提供弹性可伸缩的计算服务,企业可以按需获取服务,降低IT成本,提升运维效率,可以专注于核心业务的创新。

 

  在数智化升级上,丁翰介绍:“我们的后台系统接入了很多API接口,以入库为例,我们直接将物品照片导入统一的模板,即可生成所需的图片,减少很多重复工作。在智能化升级方面,我们基于累积的仓库管理数据,正在开发智能AI管理模型,这样可以进一步提升管理效率。”

 

  03.稳扎稳打夯实基础,存存的品牌建设构想

 

  在发展问题上,丁翰并不急于扩张,更追求稳扎稳打。

 

  目前存存正加快上海市场的覆盖和渗透,进一步磨合业务流程,并以上海为中心,向周边城市进行小范围的拓展。存存面向江浙沪为主的地区推出自助式寄送存入服务,用户可以将物品一次性寄存到指定的中转仓门店,再由接应工作人员核实入库。

 

  丁翰介绍,除了常规的仓储服务,存存还向用户提供以单件物品为单位的保管和增值服务,包括物品维护,代发,并规划接下来向共享,代售,租赁等服务延伸,以此提供差异化的服务体验。

 

  为了进一步提升存存的竞争力,品牌出身的丁翰还十分注重品牌建设工作,将服务落到每一个细节的把控上。

 

  “在做好本职工作的基础上,我们也在建立自己的品牌形象。除了完善标准化的服务流程,我们对收纳用的纸箱、宣传用物料、运输货车等都做了统一的设计,力求让每一位用户都记住我们。”

 

  阿里云也期望能通过丰富的云产品和基础资源,以海量云上算力帮助企业专注核心业务创新,助力更多中小企业加速发展。