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扫码加钉群 十万创业者 与你为伴

对话博淳科技董事长、创始人毕诗楠

本期「看见新力量」栏目对话博淳科技董事长、创始人毕诗楠,解析以技术创新“打怪升级”的创业故事。

网络游戏市场持续繁荣,玩家享受的游戏快乐不断升级,而网络游戏账号的交易体验也从“刀耕火种”般的蛮荒时代走入了一个文明有秩序的时代。

2018年,博淳科技刚刚创立,踏入网络游戏服务赛道时,团队在业务中发现游戏账号和道具等虚拟物品交易套路重重,交易双方和第三方平台因此常常依赖纸质合同,需要10多天才能完成交易。

针对行业痛点,博淳科技打造了专注于网络游戏增值服务的电子商务平台螃蟹游戏服务网,首创基于电子合同的规范交易模式,并通过法律武器保障玩家合法权益、深度参与反诈宣传,实现了连续创新,从而取得了连年高速增长,在阿里云的助力下提升业务安全性与效率,短短几年间就跻身赛道TOP位置,下一步将通过云计算和AI技术为行业探索发展新方向。

本期「看见新力量」栏目对话博淳科技董事长、创始人毕诗楠,解析以技术创新“打怪升级”的创业故事。

头图.jpg

1.png从2018年创立至今,博淳科技保持了高速增长的势头。截至2023年底,螃蟹游戏服务网已累计注册用户超过800万人,累计交易总量超300万单。平台本着“服务至上,安全第一,坚守诚信,团结统一 ”的核心价值观理念,不断提升的品牌知名度与影响力,使其成为全国行业内知名的网络游戏增值服务平台。

image

高增速背后,博淳科技也把“用户满意是第一,促成交易是第二”作为客户服务准则。因为这是一个基于行业痛点开拓的创业赛道,这个领域曾一度是骗子的狩猎场,充满着纠纷与麻烦,安全、便捷的交易体验过程是交易双方的刚需。

毕诗楠介绍,博淳科技的破局点就是交易的合同流转环节。2018年,博淳科技在行业内首创了游戏账号道具交易电子合同,直接减少了邮寄环节,使得交易时间从10多天压缩为1—2小时,甚至更短。这大幅提升了用户的满意度,助力螃蟹游戏服务网赢得了漂亮的开局,用户规模和交易量开始节节攀升。

2020年5月,一个游戏玩家通过螃蟹游戏服务网以1.2万高价购得一个游戏账号,没多久账号就丢失了。博淳科技为此积极搜集线索,并对盗号者提起诉讼,赢得了胜利,还在游戏贴吧等社区成为热点事件,广受游戏玩家赞誉。此后,博淳科技在全国六个片区设立外访小组,配合公安机关收集相关违法信息,还成立防诈部门,第一时间配合公安机关在线下帮客户追回被盗的账号。依靠法律武器,团队发起了对行业的第二次变革,网站用户规模和交易量再次大幅攀升。

此外,博淳科技始终在深度参与反诈宣传事业。团队纪实拍摄公司线下人员配合公安机关帮助客户找回游戏账号、道具的过程,制作成短视频,在B站、抖音等平台传播,以案说法,警示违法者,宣传反诈知识,让更多的人认识到虚拟财产同样受到法律保护。

博淳科技经历了首创签署电子合同、用法律武器维护买家合法权益和参与反诈宣传等三轮创新,赢得了高增速。一路行来,比起促成交易,博淳科技更加聚焦于交易的安全和流畅性问题,其中的抓手就是技术创新。

毕诗楠介绍,博淳科技的技术团队汇集了来自互联网大厂的技术精英,他们具有丰富的行业经验和过硬的技术实力,不断推动平台交易智能化开发、系统优化和安全防护,不断推出新的业务模式和产品,完善平台交易生态,通过自主创新迭代平台。目前公司拥有900多名员工,其中技术团队占比达到了200多人,为网络游戏用户提供了涵盖代售、中介担保、智能估价和道具交易等在内的游戏虚拟物品交易服务。

在博淳科技“升级打怪”的路上,为了实现“用户满意是第一”的服务目标,阿里云成为不可或缺的超强辅助。

2.png从创业之初,博淳科技就在积极寻觅云服务合作伙伴。团队首先要考虑云厂商的技术实力是否过硬,能否保障云服务的安全和隐私保护、可用性和可靠性,还要了解云厂商的服务水平,确保能够及时获得帮助和支持。

“之所以选择阿里云作为我们的云服务提供商,主要是基于阿里云在云计算技术领域的技术实力和丰富的客户上云案例”。在毕诗楠看来,阿里云不仅能提供稳定可靠的云服务,还能根据博淳科技不同时期的业务需求,提供定制化的解决方案,帮助团队更好地应对业务挑战,推动技术创新。

例如在2018年创业初期,螃蟹游戏服务网主要基础应用部署和资源的技术运维管理。

2020年~2022年,随着平台流量和用户激增,网站急需解决业务场景高并发的问题,在阿里云的帮助下,应用负载均衡ALB攻克流量分发难题,应用ESS解决了弹性伸缩难题,还升级优化了系统,实现了围绕业务波峰、波谷变化的弹性能力升级,以及技术架构升级,并获得了专属的技术保障服务,为业务高速发展保驾护航。

2023年至今,螃蟹游戏服务网跻身游戏账号交易平台TOP行列,要实现“用户满意是第一”的目标,难度大幅升级。因此博淳科技结合阿里云的高可用架构方案和大数据能力,实现了数据迭代,还通过建立大数据中台、系统加固、安全解决方案提升等举措,保障了用户的使用体验。

例如,博淳科技应用云安全中心保障主机安全,应用阿里云高防IP、云防火墙保障网络安全,应用web应用防火墙、证书服务来保障应用安全,使平台用户信息保护达到了国家三级信息安全等级保护的要求。

在交易环节,博淳科技应用阿里云的检索分析服务Elasticsearch和数据开发治理平台DataWorks,协助买家更高效地筛选出目标账号,提高交易双方交易效率,完善平台交易生态,形成一体化出售、回收的交易分销网络,优化了客户体验。

此外,博淳科技还综合应用阿里云的缓存数据库Redis、高性能存储OSS、节点加速CDN等服务,让前端用户访问及查询速度更快,为激增的用户群体提供了便捷高效的访问体验。

“总之,通过与阿里云的技术合作,加强了我们平台的数据安全,优化了用户的体验”,毕诗楠因此更加看好与阿里云携手共创美好未来。

3.png在客户服务方面,螃蟹游戏服务网始终以“客户第一,品质至上”的企业价值观要求自身,而团队还有一个更大的愿景,那就是综合应用法律武器和新技术来彰显行业担当,履行社会责任,净化行业生态。

目前,博淳科技不断通过技术创新,将传统的游戏账号交易平台升级成了全新的3.0交易平台,让交易更安全、更高效。

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随着云计算、AI技术的快速发展,团队看到了更多的创新和发展机会。“我们相信网络游戏增值服务领域也将迎来更大的发展空间。我们看好AI技术在交易安全等方面的应用场景,这将给我们带来新的服务创新机会”,毕诗楠透露,博淳科技计划深化与阿里云的合作,利用云计算和AI技术,进一步优化业务平台。例如,为用户带来个性化的游戏账号推荐服务,尝试标签化筛选和精细化的网站运营等等,来提升用户体验。

“希望阿里云未来能提供更多针对账号交易业务特性的解决方案,包括但不限于更高效的数据处理能力、更强大的安全保护措施,以及对AI技术的深度整合”,毕诗楠非常期待未来能看到基于网络游戏交易特性的定制化云服务解决方案。

同时,博淳科技也将探索更多数字化技术在游戏增值服务领域的应用,不断创新推动行业向更高效、更健康的领域发展。


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